What is Express (100% Guaranteed) for dispatch?
This means you are guaranteed to get a GoGetter for your dispatch jobs. Any GoGet Business Account user or users with GoGet credit have access to Express (100% Guaranteed) dispatch. This feature is available via GoGet's website, on GoGet's Android and IOS mobile apps.
*Express (100% Guaranteed) and Bulk Orders are available in Klang Valley, Penang and Johor Bahru.
How do I post a 100% Dispatch Guarantee job?
- Log on to https://app.goget.my/ or use GoGet's Android or IOS mobile applications.
- Click on "Dispatch"
- Key in your job details
- Select "Express (100% Guaranteed) Delivery"
Express (100% Guaranteed) Dispatch (8am-9pm daily)
Can I post an Express (100% Guaranteed) Jobs using GoGet mobile app?
Yes you can! With our new and improved GoGet mobile apps available on the Google Playstore for Android and on the Apple Appstore for IOS.
If I post a job under GoGet standard dispatch, will it be automatically converted become 100%?
Any job that does not select 'Express (100% Guaranteed) Delivery' will not be eligible for the privilege.
What are the expected timings for the service provided on dispatch jobs?
For Express (100% Guaranteed) Dispatch jobs (daily and start time is between 8am - 9pm for motorcycles and cars including public holidays)*, for any job that is required to be start now from posting time, GoGetters are given a 20 minutes window to arrive. For example. If you post a dispatch job at 9am, the GoGetter is expected to arrive between 9.01am – 9.21am. The GoGetter is then expected to deliver the item immediately.
How many locations can I arrange for a job?
Express (100% Guaranteed) Delivery - Maximum 2 drop off locations
Standard Delivery: Maximum 3 drop off locations
Same-day Delivery: Maximum 3 drop off locations
What time can a dispatch job be entered into the GoGet Platform?
You are able to input dispatch jobs 24 hours 7 days a week, however, only jobs that start between 8am to 9pm daily* are Guaranteed 100%. This means that for on-demand GoGet dispatch jobs that you want 100% Guarantee, you have to post it by 7.40am, and the GoGetter can arrive anytime between 8am. For the last job, you are able to post it by 8.59pm, as the GoGetter is expected to arrive between 9pm - 9.20pm at the pick up point. Any delivery for next day 10am must be created by 10pm the day before. Express (100% guaranteed) dispatch jobs that are to start before 10am, need to be posted by 7pm the day before to avoid surcharge.
*Express (100% Guaranteed) Dispatch jobs will cover from 8am - 8pm for both cars and motorcycles including Public Holidays
Can we request for packaging to be provided by GoGet?
As GoGetters have no delivery boxes, merchants are required to have good packaging. We have trained GoGetters to follow notes on each job. For cake jobs, we recommend writing the following notes: “Snap a photo at pick up and drop off”, “Keep the temperature cool in the car”
When will the user get a notification that they have a GoGetter?
You will get a notification for on-demand jobs immediately if you have a GoGetter. You have a notification bar, that is at the right hand side of the screen. You are able to view all your notifications there. For scheduled jobs, you may get notifications of your job closer to one hour before the job start time. This is so that the system can track the nearest GoGetter from the start time. You will also get the notification in the notification bar.
My delivery is starting soon but I am still unable to get a GoGetter, what happens now?
In the event of unable to secure a GoGetter when pick up time is approaching, the delivery window will be extended up to extra 30 minutes from the initial delivery time in order to provide Express (100% Guarantee) Dispatch.
I am not sure what category to pick.
You are required to select the type of items to be delivered by GoGetter. With the right category our app can calculate the most accurate fee for your delivery.
- Parcels/documents: Sending small parcel and documents.
- Food/Drinks: Catering food order, trays of food, packed food
- Cakes : Pastries, cupcakes and normal sized cakes that can be carried with two hands together one on top of the other, single tiered.
- Flowers: Floral arrangements, small potted plants
- Others: Furntiure, balloons or any other item that is not in the category.
I have filled up all the details, but I can't click NEXT, what should I do?
- Please check is the address selected from drop-down list.
- Please check the time of the job.
- Please check the item selection box.
I have keyed in the details but after I click NEXT it says it is out of coverage, what should I do?
You may post the job under "standard dispatch". We highly recommend following our suggested fee to ensure better matching experience.
What happened if the items are damaged when the GoGetter delivers?
We ask that you file a report for the job that the item was damaged on via the platform within 24 hours when the incident happened. Our operations team will start an investigation for all parties and determine the cause of the problem. If the problem was caused by the GoGetter’s mishandling of the item, suitable compensation will be provided by GoGet.
You may be requested to provide additional info that is missing from the report if it is required as part of the investigation within 24 hours or the next working day. Additional information includes photographic evidence (which is required for all claims), Whatsapp messages, call logs or any other information that is deemed important to process the compensation claim. Any information submitted after this period will not be processed and will result in the rejection of your claims.
The ultimate final decision and discretion is done by GoGet admin. The maximum claim for Business Account holders is up to RM400, whereas non-Business Account user is up to RM100. Once both parties have agreed with the amount to be compensated, you're required to issue an invoice to Eternal Meteor Sdn Bhd. Kindly issue the invoice within 3 working days or GoGet has the right to reject the compensation claims. The amount will be compensated in GoGet credits(RM).
What happens if the GoGetter is late?
A GoGetter is deemed late if it is 15 minutes delay from the stated official pick up and drop off time without updating the merchant or the receiver. We ask that you contact us in the “contact us” in-app feature, where our live Operations staff is able to immediately take action. We will contact the GoGetter to obtain latest location and ETA, and provide a replacement if necessary immediately. Investigation will take place on the cause of the issue, and necessary actions will be taken on the GoGetter and compensation if necessary. Please also refer to our Terms and Conditions for Express (100% Guaranteed), as there are extreme cases such as flooding, thunderstorms and other situations that we cannot guarantee delivery time.
What happens if the receiver is not there to receive the item?
The GoGetter will wait for 15 minutes before moving on to the next job. If you require an immediate return of the items, you will need to pay additional for the return trip and stipulate this requirement before the job is done. E.g. “if the receiver is not around, please deliver it back to the outlet by x time”
How do you charge for GoGet Express (100% Guaranteed) Jobs?
- Refer here for the full breakdown on our rate card.
Does my credit apply to any type of GoGet job?
What if my job cost more than my total credits in my account?
If your account only have RM10, and the job cost RM15, you will be required to top up your credits to proceed.
What happened if I ran out of credit but I still need to post job?
You will be prompted to top up your credit.
My job is currently in progress, however I need to edit the job, what should I do?
Please inform the GoGetter about the changes. Shall there be any changes involving delivery time, delivery location, GoGetter will make every effort to fit in to the latest requirement, however, the ability to meet the request is subject to their availability. This article might be helpful to you.
My job is accepted by GoGetter, but I need to add location/edit the time, what should I do?
Please inform the GoGetter about the changes. Shall there be any event where the GoGetter cannot carry out the job, please cancel the previous job and repost your job with the updated info. Read more here.
I need to reimburse extra fee for the GoGetter, how can I do that?
Please report this job by clicking on the 'Report' button at the bottom of the 'My Job' page, we will look into it and get back to you within 24 hours or the next working day.
Due to unfortunate events, there may be times where a GoGetters needs to cancel your job.
- Cancellation of GoGetter:
- Replacement GoGetter will pick up the item between 15 to 60 minutes from the time of cancellation of previous GoGetter
- Scheduled an On-Demand delivery time will be adjusted accordingly, 1 hour after pick up time and 40 minutes for every additional stops from the pick up point.
- You may log in to your GoGet dashboard to check the updated timing.
- Example: Pick up time is 10.00am to 11.00am, and should be delivered by 12.00pm. GoGetter cancelled job at 11.15am, the new pick up time is 11.30am to 12.15pm, with new delivery time as 11.45am to 1.15pm.
- Depending on certain reasons, your job may be adjusted accordingly:
Scenario 1: Cancellation is before pick up window ends: Your job will remain open for other GoGetters to claim it, EXCEPT if
- the shop was closed
- you no longer need the job anymore.
Scenario 2: Cancellation is after pick up window: Your job will remain open for other GoGetters to claim, EXCEPT if
- you are not responsive
- job details have changed
- the item(s) are not ready
- shop was closed
- you do not need the job anymore.
- GoGetter must submit their cancellation reason in GoGet system upon cancelling a job. Different cancellation reason will affect a job status.
If you have any further questions or inquiries, please click on this link to submit your feedback. Our operation hours are 10am to 6pm, Monday to Friday, excluding holidays. We will get back to you within 2 working days.