Please contact the Poster immediately once you have claimed a job to confirm prior to starting the job. If the Poster inform you that the job is no longer needed, please cancel the job with the appropriate reason.
What happened to the job if I cancel/unclaim the job?
When you unclaim a job, the job will automatically be visible on "Find a Job" and open for other GoGetters to claim it again. This will put other GoGetters through the trouble you faced. In addition, GoGetter who frequently leave jobs or leaving a job without valid reasons will receive a strike and be penalised.
However if you unclaim a job after you have pressed job started, the job will be cancelled and not visible to others GoGetter.
I have started the job but the Poster cancelled the job, what should I do?
If you have make confirmation with the Poster but the Poster cancelled the job when you're on the way to the first location, kindly report the job accordingly and we will assist you.
There is cancellation fee on GoGet Business Job if the job is cancelled within 3 hours from start time, the amount which will be used to compensate GoGetter accordingly. There is no cancellation fee on non-GoGet Business Job. Admin will assist GoGetter by contacting the Poster to seek for compensation, however the compensation is not mandatory and is entirely up to the Poster's discretion.
The Poster don't know how to cancel the job, what should I do?
Please click here to find out how to cancel a job as a Poster. You may share this with the Poster.