Why do my credits expire?

Why do my GoGet Credits expire?

The reason that causes your credits to expire is because you are not active within 12 months of credit purchase. All of your GoGet credits will remain valid as long as you regularly top up any amount or post a job that gets done. The validity period of your credits automatically gets extended for 12 months, whenever you do either of the following before it expires:

• Top up any amount of GoGet Credit
• Post a job and ensure it’s claimed and completed

In other words, GoGet Credits will be valid for 12 months from the date of your last credit purchase of any amount, or the posting date of the last completed job, whichever is later.

Scenario 1

You purchased RM50 credit on 31st March 2019, the expiry date of your credits is 1st April 2020. You will have a credit balance of RM50 in your GoGet account. However, you did not use the credits at all within the 12 months, but you would like to keep your credits.

Here is what you can do:

You may purchase another RM20 credit by 30th March 2020, your credits expiry date rate of all your credits will be extended to 31st March 2021. As the first RM50 credits has been extended upon top-up, hence you will have a balance of the current RM70 in your GoGet credits.

Scenario 2

You purchased RM50 credit on 31st March 2019, the expiry date of your credits is 1st April 2020. You will have a credit balance of RM50 in your GoGet account. However, you have not posted any job on the platform within the 12 months, but you would like to keep your credits.

Here is what you can do: 

You can create a job via the app and ensure it’s completed before 30th March 2020, the expiry date of your remaining credits will be extended to 31st March 2021 upon your job completion.