If you are a newly verified GoGetter (after 5 April 2020), these may be the reasons you are blocked from "Find jobs".
- Typo in name - There is a spelling error in your full name when you filled up the application form. You must submit your full name in accordance to your Identification Card (IC) for Malaysian or passport for non-Malaysian.
- Typo in IC or passport number - There is numerical error in your Identification Card number (for Malaysian) or passport number (for non-Malaysian) when you filled up the application form.
- Rejected profile photo - Your profile photo does not meet our requirement. Please upload a photo of yourself that is sharp, clear, bright and with minimal distraction in the background. You are not allowed to wear sunglasses or cap. Full body photo is also not allowed.
- Unclear photo of IC or passport - The photo of your Identification Card (IC) for Malaysian or passport for non-Malaysian uploaded is unclear/ did not meet our requirements. Please ensure there is no reflection of flash lights on the photo.
The reason you are blocked will be provided for in this page (refer screenshot below). You may access the GoGetter application form again by clicking on "here".
If you are verified before 5 April 2020, refer below:
Oh no! It looks like you are unable to see any job, this could be some of the reason why:
Did not show up a for a job
If you did not show up for a GoGet job, you will be blocked from "Find a job" for 3 days. Please refer to your notifications and email for more information.
Received 3 strikes
You have received 3 strikes recently, and you are being blocked for a month. Please reach out to us after one month if you wish to become a GoGetter again after 1 month via "Help and Support" / "Need help?"> "Speak to us" in the GoGetter app.
Inactive for a period of time
It's been a while since you do a GoGet job! Unfortunately you're being blocked temporarily to accept new job, if you wish to become a GoGetter again, please click on "Help and Support" / "Need help?"> "Speak to us" and let us know your issue. Our support team will get in touch with you and share the details with you.
Did not update job status
You have been blocked from “Find Jobs” as you have a current job in “My Jobs” which job status is not updated. Please click on "Help and Support" / "Need help?"> "Speak to us" for the next steps on how to unblock your account.
You will be suspended if you did not respond to our email/calls/What'sApp/text for more than 24 hours. Our support team require your cooperation to investigate a dispute. Please click on "Help and Support" / "Need help?"> "Speak to us" immediately when you see this and let us know your issue.
Inappropriate profile photo
You're required to use a clear head shot as your GoGetter profile picture. You're not able to change it yourself. Please click on "Help and Support" / "Need help?"> "Speak to us" with your new picture attached. Our team will respond to you within 24 hours or 1 working day to assist you.